Refunds will be issued in the same payment form as tendered at the time of purchase. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive your refund more quickly.

This time period includes the transit time for us to receive the return from the shipper (5 to 10 business days), the time it takes for us to process your return once it has been delivered back to us (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

Orders placed using Gift Cards/Gift Certificates as payment will be refunded in the form of a Gift Certificate. The Gift Certificate number will be emailed to your e-mail address on file.

Yes! If we lower the price on an item you ordered from Mathews Hub within 5 days of your original purchase, you may contact us anytime within that 5 day time frame, and we’ll be happy to issue the difference in the form of a store credit.*

Please contact our Customer Service team  immediately if you need to change or cancel an order. If it is after business hours, please contact us through e-mail.

Important: Orders that have entered the shipping process can’t be modified. If your order is being prepared for shipment, it cannot be changed by you or by our customer service team. At that point, you have the option of refusing the package or returning it to us.

Once we have processed your shipping label, and until the package has been scanned by the shipping carrier, there may be a delay before you start seeing tracking details. This may take up to 24 hours to update on the carrier’s website.

After an order has shipped, you can find tracking information in your order details by checking your order status. Once your package has shipped, there will be a tracking number available that you can use on the FedEx or USPS website, depending on which carrier shipped your package.

Yes, we ship outside of the US. We ship our bows globally.

Once we have processed your shipping label, and until the package has been scanned by the shipping carrier, there may be a delay before you start seeing tracking details. This may take up to 24 hours to update on the carrier’s website.